Returns & Exchanges

If purchased online:

For change of mind returns, all full price and reduced merchandise that is unworn and in its original condition can be returned to Kjole online for a full refund within 14 days of delivery.

We are happy to exchange your items within 14 days of the date you received your order, with proof of purchase, providing the items are in their original condition.

If the items are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned via mail.

How to return or exchange an item

Customers are responsible for all return postage costs for change of mind returns and exchanges. If you are returning or exchanging a faulty, damaged or incorrectly described item, Kjole will arrange a shipment return option.

To return your order via post, simply complete the returns form enclosed with your order and send it back to the below address along with the item(s) you wish to return within 14 days of delivery.

Please ensure your return parcel is securely packaged and both sender’s address and Kjole online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.

Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.

Exchanges

If exchanging via post, please return your unwanted item as above, noting the style/size you wish to exchange on the returns slip provided. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.

Any discounts received will be carried over in all exchanges.

Cancellations & Order amendments

Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
Change of delivery address
Changes to colours and sizes
Adding or removing items
Applying discounts
Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.

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